OutpostOS support
How can we help?
OutpostOS is operated by Advent Ventures. For app issues, account access, or privacy questions, email rob@bertholf.com.
App & account help
Tell us what happened, which screen you were on, your device and app version, and how to reproduce the issue. A screenshot can help, but please remove private information before sending it. Never send your password or verification codes.
Stay or center questions
For an arrival, room, schedule, or reservation decision, contact the center shown in your stay. Its team manages those details. If an app feature prevents you from contacting them, email us and explain the issue.
Account deletion & privacy requests
In the app, open Account and choose Delete account. If you cannot access the app, you can request deletion of your OutpostOS account and associated personal data by emailing rob@bertholf.com with the subject “Delete my OutpostOS account.” Send the request from the email address on your account if possible. We may need to verify that the account is yours before acting.
Some stay or transaction records may need to be retained where law or an active center obligation requires it. We will explain any such exception when responding to your request. Do not include passwords, identity documents, or sensitive stay details in your first email.
For access, correction, or other privacy questions, use the same contact address. Read our privacy policy for more detail.